Refund and Returns Policy

Refund & Cancellation Policy

Thank you for shopping with Ganga Sutra Welfare Foundation. We want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines the conditions under which refunds, returns, and cancellations are accepted.

1. Cancellation Policy
2. Order Cancellation by Customer

• Before Shipment: You can cancel your order within [e.g., 2 hours] of placing it by contacting our support team at [kanpurploggers@gmail.com] or via your account dashboard.
• After Shipment: Once your order is shipped, it cannot be canceled. You may return it after delivery (if eligible – see below).

1. Order Cancellation by Us

We reserve the right to cancel an order due to:

• Product unavailability
• Payment issues
• Incorrect pricing or description
• Fraudulent activity

In such cases, the full amount will be refunded to your original payment method.

2. Return & Refund Policy
3. Eligibility for Returns

You may request a return if:

• The item is defective or damaged
• You received the wrong item
• The item does not match the description

Conditions:

• Return request must be raised within [e.g., 7–14 days] of delivery.
• Item must be unused, in original packaging, with all tags and accessories.
• Some items may not be returnable (see below).

To request a return, contact us at [kanpurploggers@gmail.com] with your order number and reason for return.

1. Non-Returnable Items

The following items are non-returnable unless damaged or defective:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, undergarments)
• Digital products/downloadables
• Gift cards

1. Refund Process

Once we receive and inspect your return, we will:

• Notify you of the approval or rejection of your refund
• Process approved refunds to your original payment method within [e.g., 5–7 business days]

1. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or credit card statement
• Contact your payment provider—it may take some time before your refund is posted
• If you’ve done all this and still haven’t received your refund, contact us at [support@yourwebsite.com]

3. Exchange Policy

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us at [kanpurploggers@gmail.com] within [e.g., 7 days] of delivery.

4. Shipping Costs for Returns

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
• If the return is due to personal preference or order cancellation, return shipping costs are the customer’s responsibility.

5. Contact Us

For questions about our Refund & Cancellation Policy, reach out to us:

1. By post to the address listed above
2. By email to kanpurploggers@gmail.com